OUR SERVICES
At DIMA-SOL, we offer a range of tailored solutions to meet your unique needs. From Level 1 & 2 support our experienced team is committed to delivering high-quality, reliable, and efficient service every step of the way. We pride ourselves on innovation, customer satisfaction, and helping your company to achieve your goals.
Level 1 & Level 2 IT support
We specialize in delivering robust Level 1 and Level 2 support for IT companies, ensuring rapid and professional resolution of your technical issues. Our team is trained to handle a wide range of incidents, from basic user queries to more complex IT problems, all while maintaining high standards of customer service. Our bilingual consultants seamlessly integrate into your organization, allowing you to focus on what matters most
– your core business.
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What we offer:
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Fast response times
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Clear communication in English & French
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Tailored support to meet your unique business needs
24/7 monitoring & stand-by
At DIMA-SOL, we understand that downtime can be costly. That’s why we provide 24/7 monitoring and standby support, ensuring your systems are always up and running. With continuous monitoring, we can detect and resolve issues before they impact your operations, giving you peace of mind around the clock.
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Key benefits:
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Real-time monitoring of your IT infrastructure
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Proactive alerts and issue resolution
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Rapid escalation to Level 1 and Level 2 support
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Available 365 days a year, 24/7
Incident Management
We strictly adhere to ITIL (Information Technology Infrastructure Library) principles, ensuring that our incident management processes are standardized, efficient, and focused on delivering the best possible outcomes. Our approach ensures that incidents are not only resolved quickly but also thoroughly documented and analyzed to prevent recurrence.
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Our incident management services include:
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Incident logging, categorization, and prioritization
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Root cause analysis and problem resolution
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Escalation management for critical issues
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Proactive incident prevention strategies
Transparent Reporting & Competitive Pricing
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We believe in keeping our clients informed every step of the way. That’s why we offer transparent reporting, ensuring you have a clear overview of incident resolution times, system health, and any potential issues. Our pricing model is straightforward and competitive, providing you with high-quality service at a cost-effective rate.
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Why choose us?
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Detailed monthly reports on service performance
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No hidden costs or surprise charges
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Affordable and tailored to your business needs